Sinclair launches customer service certificate

Sinclair Workforce Development, in partnership with PNC Financial Services Group, Inc., will begin offering a new week-long training program: “Introduction to the Financial Services Industry – Customer Service Certification.” Recruiting has already begun for the Aug. 19-23 course, the college announced.

This training was developed in response to a growing need for appropriately skilled individuals to perform entry-level customer service and mortgage servicing roles in a call center environment. In addition to collaborating on the course content, PNC has committed to interview all interested course graduates that successfully complete the course, according to Sinclair.

Successful graduates of this one-week program will receive a Sinclair Community College Workforce Development Certificate of Completion and the nationally-recognized Customer Service Certification (CSC) designation endorsed by the International Customer Service Association. The cost is $99, and a high school diploma or GED is required. Participants also need basic math, reading, and computer skills and good interpersonal and communication skills, according to Sinclair.

The training takes place at the Sinclair Conference Center, Building 12, on Sinclair’s downtown Dayton campus. Free parking will be provided to training participants.

For more information or to register, call (937) 252-9787 or go online to http://www.cvent.com/d/8cqydg. STAFF REPORT

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