Here are some more key findings from the report:
- L Brands (which owns Bath & Body Works) is #1 among specialty retail stores for the seventh consecutive year. But its score, 81, is still a point lower than it was in last year's survey.
- Hobby Lobby ranked #2 with a score of 80.
Wondering how your favorite store fared? Let’s look at the top specialty retail stores in the ACSI report.
Here Are the Best Retail Stores for Customer Satisfaction
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(Editor's Note: All stores with "NA" listed in the "% Change" column are new to the ASCI survey.)
The survey included 70,000 American consumers and was conducted between January and December 2020.
No matter how frustrating the process, you’ll likely feel better about your shopping experience if you’ve saved some money. Here are some ways to do that:
Compare Prices Online vs. In-Store: Many retailers list different prices on their websites vs. what's on the shelves. Do your homework to save money!
Subscribe and Save: There's a good chance your favorite store has an email newsletter with deals or coupons. You might even get a bonus discount just for signing up.
Want to see what's on sale right now? Check out ClarkDeals.com.
More Shopping Resources From Clark.com:
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