Avoid contractors looking to work on your pocketbook

BBB’s Scam Tracker took nearly 90 reports of home improvement scams national since Jan. 1 of this year. Losses to these scams were more than $77,000 during this time or an average loss of about $880 each. (Scam Tracker is a tool that provides consumers and businesses across North America with a place to report scams and fraud, and to warn others of malicious or suspicious activities.)

BBB recommends a few tips for finding a reliable contractor this spring:

• Consider a company’s reputation and years of service.

• Shop around and get at least three quotes. Don’t settle for the lowest bid.

• Consider the time the contractor takes to deliver the estimate. Did you get it by the date promised or late. It could be a sign of how your project will be handled.

• Check with family and friends. If they’re happy with a company, most likely you’ll be too.

• Ask the contractor if they have a physical location.

• Avoid a contractor asking you to get required permits.

• Don’t be intimidated by a contractor pressuring you into making a quick decision.

• Be wary of anyone showing up in an unmarked vehicle or going door-to-door. Do your homework before hiring on the spot.

• Ask if the contractor will be using subcontractors. Don’t hesitate to ask the contractor to meet them and ask for their references too.

• Determine if the company belongs to a professional trade organization and if it is in good standing with them.

• Get a written contract, detailing the work to be completed including verbal promises, warranties and guarantees. Don’t sign anything until all blanks are completed.

• Never pay in full upfront. However, some contractors may ask for a deposit for building materials.

• Consider paying by check or credit card. Avoid someone only accepting cash.

• Make sure the company is licensed, bonded and insured as appropriate.

• Ask questions. Don’t be afraid to inquire about something if you don’t understand.

Remember, you can always get help from BBB, like a list of BBB Accredited contractors and BBB Business Reviews on ones you're considering. Contact your BBB by visiting www.bbb.org or calling (937) 222-5825 or (800) 776-5301.