Teleperformance is permanently shutting down its Fairborn call center by March 31, a move that affects the center’s 334 employees, according to a letter from the company to the city of Fairborn.
“Teleperformance USA recently made plans to change the structure of their customer service organization,” Kerry Black, Teleperformance regional director of corporate human resources, wrote in a letter to the city.
“Unfortunately, the changes that are being made have resulted in the closure of our Fairborn … facility located at 57 E. Dayton-Yellow Springs Road,” added the letter, which was dated Jan. 25.
“I received this letter from Teleperformance this morning,” Fairborn City Manager Rob Anderson told the Dayton Daily News. “We were not aware of any issues with the company before today.”
The city collects $176,000 a year in income taxes from the company, Anderson said.
“That represents approximately 1.8 percent of our total income tax collections,” he said. “We are certainly disappointed in the company’s decision and hope there is a way to get them to reconsider.”
The company occupied 45,000 square feet in a 100,000-square-foot strip mall, and employed 500 people, making it one of Fairborn’s top five employers in 2014, the city’s economic development director told this news outlet that year.
In September 2014, Teleperformance planned to add more than 100 new jobs plus up to $3 million in payroll when it expanded in that building.
Teleperformance — a worldwide organization based in France — provides inbound customer service for an undisclosed major wireless provider.
At this writing, the company’s WARN (Worker Adjustment and Retraining Notice Act) notice is not yet posted on the Ohio Department of Jobs and Family Services web site.
A message was left Monday afternoon for a Teleperformance executive.
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