It’s important for you to be aware of scams, such as overcharging on repairs or charging you for work that was never done. You have to trust your judgment. If you think it’s not broke, don’t fix it. Get a second opinion. Your Better Business Bureau offers these auto repair tips:
Check your warranty. If your car's still under warranty, repairs most likely have to be done at an authorized dealership.
Get several quotes. Don't settle for the lowest bid. It may not be the highest quality service.
Get everything in writing, including an itemized estimate of repairs.
Ask if repairs are guaranteed.
Tell the mechanic to get your permission to make additional repairs.
Look for an auto repair shop that employs mechanics certified by the National Institute for Automotive Service Excellence (ASE) or are affiliated with other associations, such as the Automotive Service Association (ASA).
Ask family and friends to recommend a mechanic. If they're pleased with them, you'll likely be too.
Look for a neat, well-organized facility with up-to-date equipment.
Make sure the new parts are actually being put on your car. Don't be afraid to ask for the old parts back.
Ask the mechanic to go over the work completed. Don't be afraid to ask questions.
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