• Visit the camp before submitting your deposit.
• Ask about fees and payment deadlines. Is your deposit refundable? Are there extra charges for any activities? Are meals and transportation offered?
• What is the camp’s return rate? What about the counselor’s return rate?
• What is the camp directors background? How is staff trained? Are criminal checks made for employees and volunteers? What is the ratio of campers to staff members?
• Are medical facilities adequate? Is a nurse or doctor on site? Are medical facilities close by?
• What are the safety rules and how are they enforced?
• Does the camp have appropriate insurance?
• Ask to see a typical daily schedule.
• Are family visits and other communications with campers allowed?
• Obtain references.
• Check to see if the camps are accredited by the ACA. These camps meet up to 300 nationally recognized standards.
BBB can provide a list of BBB Accredited camps. It can also give you a Business Profile on each camp you’re considering. Go to www.bbb.org or call (937) 222-5825.
John North is president of the Dayton Better Business Bureau.