• Purchase from trusted places. Whenever possible, purchase tickets through the venue or a trusted source. Some sites offer ticket protection to protect you from potential scammers.
• Consider your source. Know the difference between a professional ticket broker (a legitimate and accredited reseller), a ticket scalper (an unregulated and unlicensed ticket seller) and a scammer selling fraudulent tickets. Craigslist may be a real website, but your tickets may not be. Many sellers try to sell stolen or counterfeit tickets way above face value.
• Check to see if the seller/broker is a member of the National Association of Ticket Brokers (NATB). NATB members offer a 200 percent purchase guarantee on tickets.
• Verify your tickets. Pay a visit to the facility where the event will be held. Present your ticket to the box office and they can verify if your ticket is legitimate.
• Be wary of advertisements. When you search the web for online tickets, advertisements for cheap tickets will often appear. Use good judgment: some of these ads are going to be scams, especially if prices are low or dates are wrong.
• Use a protected payment method and understand all refund and guarantee policies. Use a credit card instead of a debit card or cash, this way you will have a chance at getting your money back if the tickets are not real. Never use a wire transfer or prepaid debit card. Only purchase tickets if details about the transaction are clear and ask for a copy of the invoice to ensure you get what you paid for.
• Remember, buyers and sellers should try to meet face-to-face, but make sure it’s in a public place.
For more information on ticket sellers/brokers, check out bbb.org or call (937) 222-5825 or (800) 776-5301 for a list of BBB Accredited Businesses and Business Profiles on ones you’re considering.
If you believe you have encountered a fraudulent seller, report them to BBB ScamTracker and the Ohio Attorney General’s Office at www.OhioProtects.org or by calling (800) 282-0515