Steve Cooper and Malyssa Suarez, both with the Federal Emergency Management Agency, conduct a joint preliminary assessment of tornado-damage Wednesday at the Westbrooke Village Apartments in Trotwood. CHRIS STEWART / STAFF

Fiber-optic provider examines tornado damage in Trotwood and Clayton

Fiber-optic network services provider Frontier says it is examining damage in areas affected by the Memorial Day tornadoes.

Frontier Communications crews are assessing damage in Clayton, Trotwood, Circleville and Logan, the company said Thursday.

At least 150 Frontier-owned telephone poles and thousands of feet of network cable must be replaced, the company said.

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The company says there is no timeline for restoration and repairs.

“We will work as quickly as safely possible to repair and restore services as authorities allow access and electric power is restored,” Andy Digenova, Frontier’s operations director for the Montgomery County area, said in a company statement. “We encourage customers to let us know if they are out of service or expect to be away from their homes a long time.”

In the impacted areas, the company said much of its network is being powered by generators.

“A complete picture of infrastructure and customer impacts cannot be completed until electric power is restored and Frontier engineering teams complete their survey of affected areas,” Frontier also said.

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There are no estimates for a timeline for completion; restoration of commercial power will also impact recovery efforts, the company said.

Frontier customers can call (800) 921-8101 or (800) 921-8103 for Spanish-speaking customers.

Those with Internet access can connect at https://frontier.com/helpcenter/categories/internet/troubleshooting/service-status to report service issues.

Frontier provides fiber-optic and copper networks with video, Internet and voice services.

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