Gym chain given ‘F’ grade by Ohio consumer groups

Business
April 14, 2011
X

TOLEDO — A chain of health clubs based in Lexington, Ky., is downplaying consumer complaints that have earned it “F” failing grades from the Better Business Bureau in Ohio.

The consumer group’s central Ohio branch says in the last year it received more than 200 complaints from Urban Active Fitness members. The bureau says in a news release that most claimed they continued to be billed after their gym contract had expired or was canceled.

The president of the Better Business Bureau serving northwest Ohio tells The Blade newspaper of Toledo his office has heard from more than 60 unhappy Urban Active customers.

Urban Active issued statements to media outlets this week saying the complaints represent less than 1 percent of its customers in the Columbus and Toledo areas.

Urban Active operates a gym at The Greene in Beavercreek.

Information from: The Blade, http://www.toledoblade.com/

In Other News
1
Spintech to invest $7M in new aerospace manufacturing facility in...
2
Dog daycare’s new area location touts ‘fully immersive’ setting
3
CRG Defense opens new $9.5M headquarters
4
Hotworx fitness studio in West Chester is a sauna workout with virtual...
5
Centerville extends moratorium on new gas stations, convenience...