How not to get locked out when dealing with locksmiths

Your Better Business Bureau offers these tips for finding a legitimate, trustworthy locksmith.

Many people rush to the phone book or check online to find locksmiths to pick their locks.

Your BBB and the Associated Locksmiths of America (ALOA) warn that locksmith scams are a growing trend.

A company will provide fake phone numbers and addresses to make them appear to be a local company or if they exist at all.

Calls made to these businesses are often routed to an out-of-state call center.

Some scammers advertise low rates and emergency service on their websites.

A customer could be quoted one price over the phone and be charged another price on their invoice.

Your Better Business Bureau offers these tips:

• Get recommendations from family and friends. If they’re pleased with the locksmith, then most likely you’ll be too.

• Get a written estimate on company letterhead, detailing everything agreed upon. Be wary if a technician gives a different price.

• Avoid using anyone answering the phone saying, “Locksmith services” rather than a company name. This may be a sign you’ve reached a call center.

• Don’t let locksmiths drill into your lock or be tricked into buying a new lock. A legitimate, experienced locksmith can pick just about any lock.

• Consider the locksmith’s reputation, years of services and services provided.

• Be wary of anyone showing up in an unmarked car or van.

• Confirm whether companies employ locksmiths or independent contractors.

• Make sure you feel comfortable with the contractor.

• Determine if the locksmith belongs to a professional organization such as ALOA. Professional organizations typically offer continuing education.

• Ask for an ID with name and address. According to the ALOA, its members carry a membership card with them.

• Expect the locksmith to ask you for identification to make sure you’re the property owner before doing any work.

• Be sure contractors are insured.

• Don’t pay cash. Pay by check or credit card.

If you have any questions regarding locksmiths, you can always get help from your BBB, including a list of BBB Accredited locksmiths and business reviews on locksmiths you’re considering.

Visit www.bbb.org online or call (937) 222-5825 or (800) 776-5301.

John North is president of the Dayton Better Business Bureau.