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Kohl’s to partner with Amazon: What you need to know

Kohl’s will partner with Amazon to offer free, convenient returns for Amazon customers in stores.

The retail store announced that 82 stores across Los Angeles and Chicago will offer free returns for Amazon customers starting in October. Kohl’s will “pack and ship eligible Amazon return items for free, providing an additional service and convenience to Amazon customers within select Kohl’s stores,” the company announced.

“This is a great example of how Kohl’s and Amazon are leveraging each other’s strengths – the power of Kohl’s store portfolio and omnichannel capabilities combined with the power of Amazon’s reach and loyal customer base,” said Richard Schepp, chief administrative officer.

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Customers visiting Kohl’s for Amazon Returns at Kohl’s services can use designated parking spots near the store entrance, the company said. Kohl’s has more than 1,100 stores in 49 states.

“Teaming up with Kohl’s provides an incredible opportunity to pair our world-class return experience with a great shopping experience, expanding our service options to our customers in the Los Angeles and Chicago areas,” said Shivi Shankaran, director of Worldwide Customer Returns at Amazon.

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