Many Amazon Prime members took to Twitter Monday and Tuesday to let Amazon know they fell short on their shipping motto this Prime Day.
Amazon Prime is known for its one- and two-day shipping standard, one of the major benefits that attracts customers to pay for the monthly or yearly subscription. But after Prime Day shopping, many customers said they would be waiting three or four days to get their Prime purchases.
”@AmazonHelp I’m not sure how with Amazon Prime 2 day free shipping allows an item ordered on Monday night to be delivered Friday? Please explain this to me. No sense in paying for this membership if it’s not going to deliver in 2 days,” said one Tweet.
Amazon replied to some customers saying that one-day and two-day shipping refer to transit time in business days once the order has shipped.
“Product availability, additional preparation time, severe weather, and delivery capacity can all affect your delivery date,” the Amazon Help Twitter account said.
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