But it was new for Dayton and Montgomery County and Dayton Public Schools, our founders.
In February, we received a complaint from a woman about her trash collection. On her collection day earlier in February, her pick-up was missed.
She reported this to trash collection and was told her trash would be collected within 24-48 hours.
The woman’s collection complaint was more involved. The woman is on the American with Disabilities list, which means that the collectors must use stairs coming to her house to the place where the mailbox and her garbage can are placed. The collectors also missed her garbage on the next collection day.
She also had garbage in her house that she did not want to put out without a collection can for fear that animals would get into it. Therefore, she called the Ombudsman for help.
The waste collection department responded promptly to collect the woman’s garbage and set a schedule for that which has accumulated. The supervisor of trash collection contacted the Ombudsman to report staff were now aware of the woman’s special needs.
The complainant was satisfied with the outcome.
The ombudsman column is a production of the Joint Office of Citizens’ Complaints. It summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area.
NEED SUPPORT? CONTACT THE OMBUDSMAN
Postal mail: 11 W. Monument Ave., Suite 606, Dayton, OH 45402
Phone: 937-223-4613
Email: ombudsman@dayton-ombudsman.org
Social media: facebook.com/profile.php?id=100085959806419.
About the Author