“You lose that personal touch and then you are going to lose customers,” Leibold said.
He expects sales to bounce back as more restaurants offer new options, like shareable entrees, focus on the customer through apps and social media, and create an entertainment experience for diners.
“Make sure the service is above average and really delivers what the customer needs, then I think we will see a rebound,” said Leibold.
Sinclair student Marianne Hoenie said fresh, healthier options also will bring diners back.
“I’ve heard someone say America is starving in nutrition. The nutritional value is going to attract customers because Americans struggle with their weight and their nutritional intake. Customers would love that,” said Hoenie.