"Consumers are also alleging poor customer service as company does not provide a phone number where consumers can contact them and when emailing the company consumers receive a generic email in response or no response at all. On November 8, 2017 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request."
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Big Baller Brand was launched in 2016 by LaVar Ball, father of LA Lakers guard Lonzo Ball. The company's problems with the Better Business Bureau were first noted by TMZ.
There were 32 complaints filed with the BBB about the Big Baller Brand — of those, the company failed to respond to 12 and failed to resolve five. Ten complaints were resolved to the customer's satisfaction.
Among the complaints were problems with delivery issues and incorrect orders when they were delivered.
"I placed an order of two clothing items on November 1, 2017, I received an order on Nov. 20, one of the items was incorrect, I emailed customer service to advise them of their mistake and asked them to send the correct item and I would return the incorrect item if they provided a postage paid return … label," one customer wrote. "They responded saying they are sorry to hear about the incorrect item that I ordered ( placing blame on me) I responded it was not my incorrect order and I expected them to ship correct item as well as a paid postage return label for me to return the incorrect item. They responded and asked that I send a photo of the item I originally ordered so they can check!!!??? On November 24 I sent them my online invoice along with a very frustrated message. I have not heard back from this company to date. On November 30, I set (sic) one last short message to them before contacting you. I have saved all of my communications with them if needed."
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Another customer complained that a sweatshirt ordered in October had not been delivered by late December.
"I purchased a sweatshirt on 10/9/17- Order #*****, I received confirmation of the shipping on 10/26/17 — the tracking number shows it is still in "pre delivery stage" (meaning it has not left the warehouse). Sent my first email to them on 11/15/17 and received a generic response blaming USPS (they… said they would get right back to me after researching), again emailed on 11/19/17 and received the same response, then again on 11/27/17 and received the same exact response," the customer wrote.
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