Duke Energy says data breach could impact customers

Duke Energy says customers could be impacted by a data breach of payment information.

Customers who paid a bill at one of the company’s 550 authorized walk-in payment processing centers from 2008 to 2017 may be affected by a potential compromise of personal information, according to PayPal Holdings. PayPal Holdings recently acquired TIO Networks, which is the company who owns the network used to process payments at those locations.

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TIO Networks will begin notifying anyone whose information they believe may be included in the potential compromise, including approximately 374,000 Duke Energy Carolinas customers, who may be affected.

“This TIO Networks issue has possibly and unfortunately affected some of our customers, and we are doing all we can to help,” said Lesley Quick, Duke Energy’s vice president of revenue services. “We have remained in daily contact with our vendor since they abruptly and unexpectedly disabled their network on Nov. 10 for suspected “security vulnerabilities.”

Customers who believe they may be impacted or have questions should visit http://tionetworks.com/ for more information.

Duke Energy is headquartered in North Carolina, and distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky and Tennessee.


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