“This TIO Networks issue has possibly and unfortunately affected some of our customers, and we are doing all we can to help,” said Lesley Quick, Duke Energy’s vice president of revenue services. “We have remained in daily contact with our vendor since they abruptly and unexpectedly disabled their network on Nov. 10 for suspected “security vulnerabilities.”
Customers who believe they may be impacted or have questions should visit http://tionetworks.com/ for more information.
Duke Energy is headquartered in North Carolina, and distributes natural gas to approximately 1.6 million customers in the Carolinas, Ohio, Kentucky and Tennessee.
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