Hollywood Gaming inadvertently paid out an undisclosed amount of free play this past weekend.
At one minute after midnight last Friday, a free promotion scheduled for the next night was activated, causing free money to be loaded onto the player cards of customers using them at the time. The snafu lasted more than two hours before it was discovered.
“There was a mistake made in coding the promotion into the system,” Penn National spokesman Bob Tenenbaum said. “At 12:01 a.m. Saturday it started to pay out promotional awards for everyone who put their card in the machine. We became aware of it a couple hours later and cut it off.”
Tenenbaum said most of the customers used up the free play.
“About 93 percent of all the promotional awards given out during that couple of hours were played almost immediately,” he said. “Of course, those people got to keep anything they won.
“About 7 percent didn’t play them right away. Once we discovered the mistake we did remove those credits from their accounts.”
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