“We are fine-tuning our staffing needs in some of our smaller stores to better tailor our in-store resources with business needs and expectations, while providing the best possible customer service experience. This includes increasing associates in some areas of store operations and reducing associates in others. We have not provided a breakdown of these changes by store or region,” the Macy’s spokeswoman said.
Earlier this month, the company announced the closure of 11 Macy's stores — including one in downtown Cincinnati. It's part of the retailer's plan to close approximately 100 stores, which was announced back in August 2016.