Retailer at The Greene warns customers about credit card processing issue

Credit: DaytonDailyNews

Caption
The Greene Town Center seen from the air

Credit: DaytonDailyNews

A retailer at The Greene Town Center alerted customers about an issue with transactions being processed correctly at its store.

Jake’s Toggery, a clothing retailer, sent an email to customers alerting them about an issue with their credit card processor. NCR Merchant Solutions told the retailer that transactions made at two locations of Jake’s Toggery did not process correctly.

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The two impacted stores are Jake's Toggery at The Greene in Beavercreek and Jake's Toggery Polaris in Columbus. If a customer made a purchase at one of these store locations from June 21 to July 17, the purchase has not shown up on their credit card statement. The retailer said NCR Merchant Solutions is working to reprocess each affected transactions, which should hit accounts soon, according to the email.

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“We recognize how concerning seeing an unrecognized or forgotten transaction from several weeks ago might be, but please rest assured that our servers and systems are secure, and that at no time would any of your information have been compromised,” the email stated.
NCR Merchant Solutions has issued the following statement: “We sincerely apologize for this issue and are hoping to get all corrected soon.”
Jake’s Toggery also has a location at the Liberty Center in Liberty Twp. 

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