“Since May 2025, Kettering Health has attempted to address these challenges with Humana and Devoted including formal discussions regarding contract renewal and opportunities for change. Despite these efforts, we were not able to reach an agreement that aligned with our values and our commitment to patient care,” the release stated.
Humana officials said in a statement that members should call the company’s support line, 800-457-4708, with questions.
“Humana has been working with Kettering to resolve their concerns and reach a mutual agreement that allows us to continue providing access to affordable and high-quality heath care services for our members. We want to reassure our members that we are working hard to maintain their access to care while also protecting the affordability our members expect.”
Patients impacted by the change will be able to switch plans during the Annual Coordinated Election Period, Oct. 15 through Dec. 7, and during the Medicare Advantage Open Enrollment Period, Jan. 1 through March 31.
RetireMed, a local Medicare advisory group, will provide free, personalized guidance to affected patients during the enrollment periods, according to Kettering Health.
The hospital system sent letters to affected Medicare Advantage patients explaining options.
Kettering Health, Humana and Devoted administrators were not able to be reached for additional comment.
Kettering Health has 14 area medical centers and more than 120 outpatient locations throughout Western Ohio, as well as the Kettering Physician Network, which includes more than 700 board-certified providers.
With more than 14 million members nationwide, Humana Inc. is a Fortune 500 health care company based in Louisville, Ky., specializing in Medicare Advantage, Medicaid, group health insurance, and specialty health services.
Devoted Health Inc. is a private health care company based in Waltham, Mass., with approximately 227,000 members. It was founded in 2017 and offers Medicare Advantage plans.
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