The new “member center” features a drive-through ATM and two drive-through “personal tellers” — basically ATM machines with a chat function to speak with employees inside the branch, Wright-Patt Credit Union said.
That combined with a larger open floor plan within are meant to encourage social distancing and to reduce the number of trips inside the branch.
The Dayton Daily News reported in February that the credit union had purchased land in Englewood for $730,000 for the relocation of its branch in that community.
Wright-Patt Credit Union Inc. had been listed as the buyer in twin transactions in Montgomery County records for just over two acres of commercially zoned vacant land off Union Road, just south of West Wenger Road, in Englewood.
A permanent easement from the city of Englewood was also part of the purchase.
“We simply outgrew the space we were in. We’re excited to have a bigger and better member center that can provide more convenient services for our members,” Tammy Gillum, regional director, north member center operations for the credit union, said in a recent announcement.
The new 4,155-square-foot building features what the credit union called a “dialogue-style model” — an open floor plan with service desks instead of traditional teller windows.
“With the dialogue-style, you’ll feel the difference as soon as you step through the door of the member center,” said Tracy Szarzi-Fors, the credit union’s vice president of marketing and business development. “Our goal is to be the best organization you have ever experienced, and that’s why we’re always looking for new ways to better serve our members.”
The two personal teller machines offer the same services as traditional ATMs, with the added ability to speak directly with a credit union employee through built-in live video chat.
“Especially now during these uncertain times it’s important to encourage our members to make the most of our technology and digital services,” said Szarzi-Fors.
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