The Ombudsman researched the rules and regulations of the agency, and contacted a supervisor at the agency for additional clarification. It was learned that the agency could bill the citizen six years back for the services provided, even though the man had received sewer services for a longer period of time.
The man was not pleased that the high bill he received would not be adjusted, but was reassured that the bill he received was correct and fair. He entered into a three-year payment arrangement with the agency.
The Ombudsman column, a production of the Joint Office of Citizens' Complaints, summarizes selected problems that citizens have had with government and social services, utilities, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to 11 West Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at ombudsman@dayton-ombudsman.org or our website at www.dayton-ombudsman.org.
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