Fairborn utility billing issues: 3 things to know

The city of Fairborn is extending the due date for certain utility customers after a billing delay, city officials said.

MORE: Fairborn utility accounts beginning with ‘2’ receive extension

Here’s three things to know about the problems:

1. Account numbers begin with “2” may be experiencing a delay in the delivery of their monthly utility invoice, according to the city. The utility office generated invoices on August 28, according to the city. Invoices were then physically mailed after printing on August 29, according to the city.

2. The city doesn’t know why some bills are delayed. The city’s utility division received a number of calls from citizens regarding the delayed bill delivery. The city said it does not know why there has been a delay in postal delivery.

3. Customers whose account numbers begin with a “2” will receive an extension. In an effort to ensure that residents have enough time to view and pay their invoice, the due date for the September invoice for account numbers beginning with a “2” is extended to Sept. 18, according to the city.

Residents who have not received their invoice can view the most current statement from the city of Fairborn at this website or by calling the utility billing office for the most current balance at 937-754-3007, option No. 1.

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