Customer complaints about trash collection in Miami Twp. have officials ready to consider “all options” — including switching vendors — if the issue isn’t corrected.
Residents said widespread missed pickups by Rumpke crews have “trash flowing through the neighborhood” in some instances. Board of Trustees President Doug Barry said he met with company officials recently about the service, which he said has drawn steady complaints for about four months.
Barry said Rumpke officials are “confident they’re going to get things fixed. Either they’re going to get them fixed or we’re going to find a trash hauler that will.”
Crains Run subdivision resident Linda Beaver said her scheduled collection day is Wednesday, but “the trash cans are sometimes there till Thursday, sometimes till Friday,” she told trustees recently.
Other neighborhoods, Beaver said, have had similar problems.
“You have a lot of upset people out there who want this issue resolved,” she said.
Responding to a request about the number of complaints residents have lodged, the township last week issued this statement:
“The township wants to give Rumpke every opportunity over the next 30 days to correct the issues about which residents are complaining. Once that 30-day time period expires, we will be prepared to give more specifics concerning the number of complaints and how the township will move forward.”
Crains Run resident Ross Fischer told trustees sometimes “my trash can sits out in my neighborhood for a whole week.”
And “when they do come, there’s trash flowing through the neighborhood….my trash can may be in the middle of the road. It may be in the middle of my yard. It may be across the street at my neighbor’s” property.
Rumpke officials told this news organization that the company is “working diligently to remedy any service issues” and that their “operations team has been hands on and is looking into refining routing.”
The township awarded Rumpke of Ohio Inc. a three-year contract that started in January 2018 after the company submitted a lower bid than Waste Management Inc.
The Rumpke bid included options for two additional years. Early in the contract, Barry said, Rumpke stepped up and collected thousands of Waste Management bins when that company failed to collect them after its deal with the township ended.
Rumpke “did start off things the right way,” Barry said. “And then they’ve kind of hit a bad patch and they know they need to get things fixed. They have assured us they’ve made some internal changes….”
Should the service problems continue, “there are provisions” which would allow the township to sever the Rumpke contract, Barry said.
“That’s not something we want to do because I don’t want to go through the whole transition process once again,” he said. “But if they don’t get things fixed we’re going to have to explore all of the options.”