Recently a man contacted the Ombudsman about a problem in his application for the Housing Choice Voucher Program through Greater Dayton Premier Management. The man had checked his place on the list several months ago, but when he checked just last month, he was no longer on the list.
Last year, the man had changed his application because of a change in his family size. While there, he provided a secondary address for GDPM to have, which is at his father’s home. The man and family were staying in the homeless shelter. Maintaining a correct address is vital when placed on the waiting list for a Housing Choice Voucher, because when the opportunity arises for the voucher, the notification is given by mail. If there is no response to the notification, then the opportunity to have a voucher is lost.
The Ombudsman contacted the agency, and requested that staff review the file. The father’s address was in the file. However, it was not entered as a secondary address but as an emergency contact. The letter went to the homeless shelter, and the man did not receive it and so did not respond. The agency responded by reinstating the man and his children on the list.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at email@example.com or like us on Facebook at “Dayton Ombudsman Office.”
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