The Ombudsman contacted the agency, and requested that staff review the file. The father’s address was in the file. However, it was not entered as a secondary address but as an emergency contact. The letter went to the homeless shelter, and the man did not receive it and so did not respond. The agency responded by reinstating the man and his children on the list.
The Ombudsman Column, a production of the Joint Office of Citizens' Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone (937) 223-4613, or by electronic mail at ombudsman@dayton-ombudsman.org or like us on Facebook at "Dayton Ombudsman Office."
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