While the toll-free line is always available, AFCEC housing program experts recommend residents use established processes to address issues. Residents should first reach out to their project owner when issues arise, then to their base Military Housing Office and wing leadership for additional help to resolve the matter.
“Residents may also use the helpline if they feel uncomfortable approaching their leadership about their situation,” Beach said.
The Air Force is working closely with concerned residents, project owners and base leadership to continually assess housing conditions, address health and safety hazards and implement procedures that ensure privatized housing matters are appropriately addressed.
To reach the housing helpline, call 800-482-6431. Representatives are available toll-free 24 hours a day, seven days a week, to connect residents with the support they need related to their housing concerns.