For Wright-Patterson Air Force Base Airmen and families who are contending with the social distancing challenges of COVID-19, leveraging their Exchange benefit is made easier with the Army & Air Force Exchange Service’s Buy Online, Pick Up in Store service.
Military shoppers can go to www.ShopMyExchange.com, click on what they need and select the "Pick Up in Store" option. The Wright-Patterson Exchange will contact shoppers when their order is ready to be picked up at the Customer Service desk.
“Buy Online, Pick Up in Store adds convenience and saves shoppers time at no extra cost,” said Wright-Patterson Exchange General Manager Jermaine Wilson. “While some products may be subject to rationing or temporarily unavailable during the COVID-19 pandemic, the ability to order online and pick up at the store helps reduce time spent shopping to better protect the community.”
ShopMyExchange.com offers more than 2 million items and military-exclusive pricing—tax free. 100% of Exchange earnings, including those from online purchases, support Warfighters and their families through military Quality-of-Life programs and improving the customer shopping experience.
For more information, shoppers can visit www.ShopMyExchange.com/customer-service/shipping-delivery/click-to-brick.
Community Hub delivers real-time information on COVID-19
The Army & Air Force Exchange Service is delivering real-time updates on COVID-19 to the nation’s warfighters and military families via its online Community Hub.
“The Hub is a go-to source of near-real-time information on how COVID-19 may affect the military community’s Exchange shopping experience,” said Air Force Chief Master Sgt. Luis Reyes, the Exchange senior enlisted advisor. “The Exchange is all in to support our nation’s heroes during this uncertain time, and the Hub is a terrific resource on the latest news.”
The Hub features updates from the Exchange's social media and public affairs channels on cleaning protocols, adjustments to operating hours, etc., a FAQ section and more. Find out more at https://publicaffairs-sme.com/Community/covid19.
MILITARY STAR offers resources for cardholders
MILITARY STAR cardholders affected by the COVID-19 pandemic can email MilitaryStar@aafes.com for assistance with their accounts or send correspondence to:
Exchange Credit Program
P.O. Box 650410
Dallas, TX 75265-0410
“MILITARY STAR understands that many people are being affected directly and indirectly by the pandemic, and their well-being is of paramount concern,” said Tommy Ward, senior vice president of the Exchange Credit Program. “We’re here to support our cardholders during this challenging time.”
The MILITARY STAR card is accepted at all military exchanges and commissaries. For more information, visit www.MyECP.com.
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