LISTEN: Huber resident made five 911 calls seeking help for confused elderly man

A Huber Heights man made five 911 calls Wednesday seeking help for a confused, elderly man he came across at a Marathon service station.

The first call was made at 8:37 a.m. Dispatch logs show Huber Heights EMS were called to the man’s home at 11:51 a.m. The victim was transported to Soin Medical Center. Police did not provide an update on the man’s condition.

In several 911 calls obtained by the Dayton Daily News and News Center 7, dispatchers tell Higgins officers were on higher priority calls, but did not specify what calls had higher priority. Higgins, who still had other runs to make, asked dispatchers what he was supposed to do with the man.

Huber Heights police have started an internal investigation to review the matter, Lt. Matt Dulaney said.

Here is audio of the five 911 calls. Below the calls is a timeline of Mark Higgins asking police to respond to the Marathon station on Old Troy Pike.

READ THE FULL STORY >> Huber Heights police investigating why it took 3 hours to respond to 911 call

Huber Heights police received at least five calls Wednesday about a confused elderly man. It took nearly 3 hours and 15 minutes to take him to the hospital.

Here’s a timeline of how the incident unfolded:

8:37 a.m. 

911 caller Mark Higgins makes his initial call. Dispatch says they will send a crew. 

9:02 a.m.

Higgins calls to check on the status of the call. The dispatcher says, “I don’t have anyone available right now, they’re all on a priority right now.” 

9:57 a.m.

Higgins calls 911 back. The dispatcher says, “They’re stilled tied up sir … If you need to leave, you need to leave.”

Higgins replies, “Seriously? You want someone with dementia to just wander off?” The dispatcher says no, and says someone is on the way. 

10:30 a.m.

“I’ve seen two cop cars pass and neither one of them has stopped,” Higgins tells dispatchers in another 911 call. “Is someone coming, or am I just supposed to let this guy wander off?” Again, dispatch says officers are on the way. 

10:53 a.m.

Higgins tells dispatch he is leaving the gas station. “I waited there for over two hours and not one cop showed up, so if he gets hurt or something else, it’s on you guys.” The dispatcher replies, “They’re on a higher priority call, and there’s nothing I can do about a higher priority call.”

11:51 a.m.

Dispatch logs show Huber Heights EMS were called to the man’s home. The victim was transported to Soin Medical Center.

2:56 p.m.

Huber Heights police acknowledge the incident on Facebook.

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