Synchrony deploys laptops for call center workers in Kettering

Synchrony Financial officials have deployed thousands of laptops to provide its call center workers in Kettering the tools to work from home as the company is following government officials issuing stay at home orders for all but the most essential needs.

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Synchrony’s 400,000-square-foot Kettering office is the largest in the company with nearly 1,900 employees focused on operations, risk, fraud, IT, collections, finance, sales and marketing.

Synchrony CEO Margaret Keane shared an open letter with the Dayton Daily News on how the company is responding to the COVID-19 pandemic and calls on all to “commit to kindness.”

“Given what was happening in the world in 1932 (when Synchrony was founded) – and all that’s happened since – we’ve had to weather storms like this before” Keane wrote. “During these times, just like any other, we are guided by our values and a commitment that has been consistent for nearly 90 years: put people first and act with empathy.”

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In the letter, Keane outlines some of the steps Synchrony is taking to help all those it serves. The organization is donating financial resources and tapping the ingenuity of its employees to help overcome the challenges ahead and to support those most affected by the coronavirus.

This includes teams inside the company using 3D printers to create face shields, along with creating home-made masks.

Synchrony and the Synchrony Foundation recently announced that they are donating $5 million to support hunger-relief organizations and local communities in the wake of the coronavirus pandemic.

“During moments like this, let’s commit to kindness. While there is plenty of uncertainty in our world, I am encouraged and inspired by the resolve of our society to come together in moments of crisis” Keane said in her letter. “To all those working around the clock, behind the scenes, and in jobs where you don’t hear the words thank you - ‘Thank you.’”

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To support families and communities facing hunger, Synchrony will donate $1.5 million to be allocated to national hunger relief non-profits, including the Feeding America’s COVID-19 Response Fund, to help food banks across the country support affected communities and Meals on Wheels America to ensure older adults continue to receive the vital lifeline they need.

The company will commit the remaining $3.5 million to local organizations to tackle long-term needs in hard-hit communities as the outbreak unfolds.

Synchrony’s philanthropic initiative called Families that Work, provides grant support to non-profits that are making a difference in the lives of low- and moderate-income working families, tackling challenges such as economic security, family homelessness, and out-of-school care.

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