Curbside pickup is an extension of the Exchange’s buy online, pick up in store service. Authorized military shoppers with installation access can visit ShopMyExchange.com, find what they need and choose the pick-up-at-store option.
When the order is ready, the store will call and offer the curbside pickup option. At the store, shoppers park in a designated numbered space, call the phone number on the sign and the order is delivered to their vehicle.
As the Department of Defense’s largest retailer, the Exchange is mission essential, having served warfighters for nearly 125 years.
“The Exchange is leaning forward to protect its customers and associates in these uncertain times,” General Manager Jermaine Wilson. “Curbside service lets Airmen get their essentials while maintaining physical distance. It’s a win-win.”
Shoppers get real-time update on store hours
Soldiers, Airmen and their families can stay up to date on local Army & Air Force Exchange Service operating hours during the COVID-19 pandemic through the Exchange’s online community Hub.
Shoppers can find current hours for Exchanges worldwide by going to the Hub's COVID-19 page ( https://publicaffairs-sme.com/Community/covid19 ), scrolling down to the "Information for Your Location" header on the right side of the screen and clicking "Store Hours by Location". Most Exchange locations remain open during the pandemic, but hours may be adjusted to allow for cleaning and restocking.
“The operating hours on our website are being updated in near-real time,” said Air Force Chief Master Sgt. Luis Reyes, the Exchange’s senior enlisted advisor. “The Exchange is mission essential, so it is critical that we provide Warfighters and their families with quick, easy access to up-to-date information during this time.”
The Exchange is mounting a worldwide response to protect warfighters and their families amid the COVID-19 pandemic. For more information on what Exchanges are doing to protect the force, visit https://publicaffairs-sme.com/Community/covid19.
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