Still, he claimed, customers didn’t listen and instead took their anger out on his employees when the parlor got busy and staff could not fill orders right away.
“All of the sudden word spread like wildfire and nobody listened to what we told them about the protocol we had set up,” he said Saturday. “People have forgotten how to treat other human beings in the six or seven weeks that they’ve been confined to their homes. They have no clue how to respect other human beings.”
Lawrence announced on his Facebook page that he would no longer be open to the public and would work to explore new options.
On Saturday, he said he was serving a limited number of customers, many of whom did not get their ice cream on Friday, until he could figure out a new plan to reopen to everyone.
“It’s a completely different world that we’re living in, and people are going to have to adjust and learn that we don’t know,” he said. “We’re trying.”
Polar Cave Ice Cream Parlour is one example of a small business that has owners now trying to figure out how to reopen from a pandemic shutdown. Other businesses have also reported having to deal with customers who are not always choosing to follow new safety guidelines.
Lawrence told WFXT-TV that he is friends with other ice cream shop owners around the world who have also been forced to close down after their opening day.
He said he hopes people will be more patient and treat each other with kindness.
“We’re not claiming that we know what we’re doing. We don’t know what we’re doing, but we’re giving it a shot,” he said.